VOLUME 48, NUMBER 1 THE JOURNAL OF THE AMERICAN PROBATION AND PAROLE ASSOCIATION WWW.APPA-NET.ORG Innovations in Community Corrections Training Practices, Content, and DeliveryAMERICAN PROBATION AND PAROLE ASSOCIATION Jun 28 - Jul 1, 2024 JW Marriott, Indianapolis, IN 49TH ANNUAL TRAINING INSTITUTE American Probation and Parole Association3 H ow often have you read the words “unlock your full potential”? On reflection, it is a bit odd to think about potential being locked away, prevented from escaping. Yet it is surely true that all of us, especially when overwhelmed, tend to fall into a rut and operate at a subpar level. A narrow perspective and/or lack of knowledge and tools contribute to this—and that’s where learning can help. It enlightens. It refreshes us. It opens doors. It enables us to take advantage of the knowledge accrued by others about what gives us the best chance of succeeding. This issue of Perspectives offers contributions by excellent authors on training and learning—two sides of the same coin. Two of the articles (those by David Sattler and by co- authors Phil Galli, Shawn Trusten, and Jason Mereness) are thought-provoking explorations of training innovations that got a major boost when use of traditional classroom settings came to an abrupt halt during our strictest virus- avoidance time period. Sattler provides a comprehensive overview of training innovations along with useful implementation suggestions. Skills such as self-defense are optimally taught in a more traditional setting. However, other staff training needs may be best managed with a blended “classroom plus” approach, and there is quite an appealing array of options for fully remote learning, including video-based learning. Other topics covered include dyssynchronous training, microlearning, and use of agency websites. After reading this article, you will come away much more knowledgeable about trends and possibilities. Also, as I reflect on this article I am mindful that all learn differently. In that vein, while I would like to see every PO in America have an opportunity to attend APPA’s training institutes, I know that is not possible. I also know it is not the ideal way for many to absorb information or to learn. As such, APPA has been working to ensure various information sharing and training methods are available to all stakeholders including but not limited to e-learning courses, i.e., APPA has just completed the development of a three-module e-learning course titled, Cultural Humility in Community Corrections. It is well worth your time – something for all! Galli and his colleagues also cover the growth and potential of training technologies, but they go on to emphasize the benefits of supervision staff working effectively with outside agencies/practitioners in adjacent fields such as social services or behavioral health. They make the cogent point that there is an opportunity for using new training technologies in expanding and optimizing outreach to such community organizations and resources, co-training these partners in a way that lays the groundwork for effective interdisciplinary teamwork that better serves client needs. Finally, there is the quite beneficial article by Caterina Spinaris and Daria Mayotte on resilience training. This one might really strike home, reminding us that there are tools to help us manage whatever is thrown at us. I know how difficult it is to go every day to a job when you feel you are in survival mode. Indeed, we can all feel besieged by client issues, coworkers, job demands, personal life demands, or—most likely—a mix of these. While the issues of stress, burnout, and corrections fatigue are not new, the authors remind us of the importance of addressing them. One part of the article that especially caught my eye was the description of “inoculation-type, long-term approaches” to prevent corrections fatigue, with emphasis on proactively teaching strategies and skills, both at the individual level and the work-team level. I also appreciated the emphasis on promoting positive values and teaching interpersonal skills—communication, conflict management, and more. My take-away from reading this—and my personal message to you—is DO NOT give up, keep your head held high, know that you are good enough, and do what is needed to personally thrive and retain your passion and emotional health for your work. As always, I conclude with a sincere thank you to each of the authors, editors, and staff members who contributed to this worthwhile Perspectives issue. My sincere best goes out to you! VERONICA CUNNINGHAM EXECUTIVE DIRECTOR/CEO APPA executive director/ceo's message4 PERSPECTIVESVOLUME 48, NUMBER 1 I t is hard to believe it has been four years since an illness we knew little about landed on our doorsteps and turned our worlds upside down. I still remember being at a conference for chief probation officers in my state when news started to trickle in that schools, state offices, courts, and our departments would likely be shutting down the following Monday. We contemplated ending the conference early, but decided to stay and work together on how we could best move forward into very unknown territory. Fortunately, we had a great trainer for the day who was able to quickly pivot his presentation into an interactive work session to help answer the question, “How do we continue to meet the needs of our clients and provide safety in our communities when we cannot meet in person?”As we all know now, the answer relied heavily on technology. This issue of Perspectives focuses on the many ways technology can be used to enhance the performance of community supervision agencies. From remote reporting options to inter-agency collaboration to addressing employee trauma issues, technology has become an integral component to bring people together. Adjusting to the use of technology as a tool to continue providing some form of supervision when in-person reporting was prohibitive was an adjustment for both clients and officers; but as we now know, it was an effective solution. Clients and officers both benefitted from the removal of barriers which often caused clients to have a challenging time getting to appointments. As things slowly began to return to “normal,” many agencies continued to embrace the use of technology as a supervision tool after seeing positive effects. Technology also proved to be especially useful with continuing education as training was able to be delivered virtually, saving departments the expense of travel, lodging, and time away from the office. In 2020, APPA offered its first fully remote conference. That practice has now morphed into a hybrid conference option where officers can attend in person or virtually. This has been a positive addition for our association, allowing more individuals to access the impressive training that has been offered for years at our annual institutes. Technology is also being relied upon to help address the difficult experiences of those who work with clients in the criminal legal system. I happen to reside in a community which hosts a 3,000+ bed prison housing some of the most dangerous inmates in the state. I was shocked when I recently learned how high the employee suicide rate is within the department of correction. Fortunately, agencies are beginning to recognize the need to intervene to assure employees are healthy, both physically and mentally. They are starting to offer more assistance to employees, with technology playing a key role in being able to provide timely help in small settings. As our profession moves forward and continues to search for ways to provide better services to clients and staff, combined with added options for community safety, technology will surely continue to be a much-needed source of assistance. It will be important for all of us to continue to search and understand what technology can do for us and to embrace what will certainly grow in the future. board president’s message SUSAN RICE BOARD PRESIDENT5 AMERICAN PROBATION AND PAROLE ASSOCIATION editor’s notes W e live in a constantly evolving world, including that of community corrections. Whether it be new training, how it is delivered, or the training content, there is always something new to learn and insights to be gleaned. This issue of Perspectives, curated by David Taylor, delves into the important topic of staff training and training innovations , but it also touches on some more general community corrections issues. These include collaboration between the community and correctional staff, largely a product of the pandemic, and training to promote correctional staff wellness, retention, health, and resiliency. The first article in this issue, written by David Sattler and titled “Revolutionizing Community Corrections Training: Harnessing Cutting-Edge Technology,” speaks to how the COVID-19 pandemic shifted community corrections training and client communication drastically–and quickly. This resulted in creative solutions that will likely persist beyond the pandemic. Sattler discusses various changes in training and client communication, including the advantages and the challenges of training changes, allowing readers to better identify what may be most helpful for their departments and to better assess training innovations, with particular focus on leveraging technology in training. For example, incorporating technology has the advantage of offering increased accessibility and flexibility, but the challenge emerges of how to equip a department with the necessary equipment. Sattler’s article also provides overviews of the different types of adult learning that can be used for training community corrections staff. The second article, “When the Going Gets Tough: Engaging in Resilience Training to Promote Staff Effectiveness and Well- Being,” written by Caterina Spinaris and Daria Mayotte of Desert Waters Correctional Outreach, discusses occupational challenges that community correctional staff have always endured and how these occupational challenges were in some cases exacerbated by the COVID-19 pandemic. The authors begin with some real stories of occupational adversity and resilience on the part of community correctional staff who were already stretched thin, with high caseloads and high-stress environments. Their article focuses specifically on the importance of resilience, particularly psychological resilience, and how it is incremental and multifaceted. Their article promotes understanding of (a) the nature of resilience; (b) reasons resilience should be promoted in correctional work; (c) skills and conditions that promote resilience; and (d) best practices for teaching skill-based resilience- promoting behaviors. Resilience is vital in community corrections work, as it can help staff members in their personal and professional lives. It also reassures individuals that psychological resilience is not all or nothing; rather, it is used in relative terms (i.e., erosion of well-being). Lastly, Spinaris and Mayotte share how resilience can be trained, discuss roadblocks to resilience training, outline topics generally covered in these types of training, and suggest some basic ways to engage learners. The third article, written by Phil Galli, Shawn Trusten, and Jason Mereness and titled “Interdisciplinary Training and Collaboration in Community Supervision: Optimizing Technology, Communication, Identity Transformation, and Desistance with External Partners,” explores how the pandemic necessitated innovative ways to communicate, not just between community supervision professionals and clients but also with various external service providers and organizations that play an important role in supporting clients who are supervised in the community (e.g., social services, case managers, behavioral health professionals, case managers, and health departments). Further, the authors discuss cross-training and collaborating with community supervision partners, particularly in terms of understanding crime desistance and identity transformation. The authors propose changes in patterns of working with partners in community supervision to optimally meet clients’ needs, with the understanding that digital equity is important for this process as well. Overall, this issue provides a wealth of information about innovative technology, adult learning, resilience and wellness in the workplace (and beyond), and the advantages and potential drawbacks of various types of training and collaboration for community correctional staff. We hope these articles allow you to think creatively about training in general, to understand different ways of adult learning, to optimally use technology, and to assess training innovations that may be appropriate in your workplace, including supportive instruction pertaining to the resilience and wellness of community corrections staff. LILY GLEICHER SENIOR SUPERVISORY RESEARCH SCIENTIST THE BAIL PROJECT KIMBERLY R. KRAS ASSISTANT PROFESSOR, SCHOOL OF PUBLIC AFFAIRS, SAN DIEGO STATE UNIVERSITY6 PERSPECTIVES Perspectives disseminates information to the American Probation and Parole Association’s members on relevant policy and program issues and provides updates on activities of the Association. The membership represents adult and juvenile probation, parole, and community corrections agencies throughout the United States and abroad. Articles submitted for publication are screened by an editorial committee and, on occasion, selected reviewers, to determine acceptability based on relevance to the field of criminal justice, clarity of presentation, or research methodology. Perspectives does not reflect unsupported personal opinions. Articles must be emailed to perspectives@csg.org in accordance with the following deadlines: • Unless previously discussed with the editors, submissions should not exceed 12 typed pages, numbered consecutively, and double-spaced. All charts, graphs, tables, and photographs must be of reproduction quality. Optional titles may be submitted and selected after review with the editors. •All submissions must be in English and in American Psychological Association (APA) Style. • Authors should provide a one-paragraph biography, along with contact information. • Notes should be used only for clarification or substantive comments, and should appear at the end of the text. • References to source documents should appear in the body of the text with the author’s surname and the year of publication in parentheses, e.g., to (Mattson, 2015, p. 73). •Alphabetize each reference at the end of the text using the following format: • Mattson, B. (2015). Technology supports decision making in health and justice. Perspectives, 39(4), 70-79. • Hanser, R. D. (2014). Community corrections (2 nd ed.). Thousand Oaks, CA: Sage. While the editors of Perspectives reserve the right to suggest modifications to any contribution, all authors will be responsible for, and given credit for, final versions of articles selected for publication. Submissions will not be returned to contributors. instructions to authors Academy of Criminal Justice Sciences American Correctional Association Association of Paroling Authorities International Association of Women’s Executives in Corrections Chief Probation Officers of CA Confederation of European Probation Correctional Leaders Association Dismas Charities, Inc. FL Association of Community Corrections IJIS Institute International Community Justice Association Interstate Commission for Adult Offender Supervision KS Association of Court Services Officers MN Association of Community Corrections Act Counties MN Association of County Probation Officers National Association of Pretrial Services Agencies National Association of Probation Executives National Crime Prevention Council New Zealand Association of Probation Officers OH Chief Probation Officers Association Probation and Community Corrections Officers’ Association of Australia Inc. Probation Association of New Jersey Probation Officers Association of Wielkopolska Probation Officers Professional Association of IN SC Probation and Parole Association affiliate members VOLUME 48, NUMBER 17 AMERICAN PROBATION AND PAROLE ASSOCIATION INTERDISCIPLINARY TRAINING AND COLLABORATION IN COMMUNITY SUPERVISION: OPTIMIZING TECHNOLOGY, COMMUNICATION, IDENTITY TRANSFORMATION, AND DESISTANCE WITH EXTERNAL PARTNERS PHIL GALLI, SHAWN TRUSTEN, AND JASON MERENESS 30 8 PRODUCTION STAFF 9 APPA CORPORATE MEMBERS corporate members 12 USING INNOVATIVE TECHNOLOGY IN COMMUNITY CORRECTIONS TRAINING DAVID SATTLER WHEN THE GOING GETS TOUGH: ENGAGING IN RESILIENCE TRAINING TO PROMOTE STAFF EFFECTIVENESS AND WELL-BEING CATERINA SPINARIS AND DARIA MAYOTTE 20 featuresPRODUCTION STAFF Veronica CunninghamEditor in Chief Kimberly KrasPerspectives Co-Editor Jason StaufferPerspectives Co-Editor Travis JohnsonProduction Coordinator Cathryn HahnGraphic Designer DIRECTORY APPA Main (859) 244-8204 Publication Orders (859) 244-8204 General Training Institute (859) 244-8236 Information Clearinghouse (859) 244-8204 Membership (859) 244-8212 Request for Training (859) 244-8236 Resource Expo (859) 244-8206 Advertising (859) 244-8206 Grants/TA (859) 244-8015 BOARD OF DIRECTORS Susan RicePresident Marcus HodgesPresident-Elect Thomas GregoryVice President Tania ApplingTreasurer Audrey RigsbeeSecretary Brian LovinsImmediate Past President Scott TaylorSecond Past President Isabel Perez-MorinaAffiliate Representative Pamerson O. Ifill Member At-Large Alyza GonzalezLine Staff Representative Herb SinkinsonRegion 1 Representative Corinne BriscoRegion 2 Representative Dena DavisRegion 3 Representative Gene CotterRegion 4 Representative LaTasha JonesRegion 5 Representative Veronica CunninghamExecutive Director/CEO Communications should be addressed to: American Probation and Parole Association c/o 2024 American Probation and Parole Association 1776 Avenue of the States, Lexington, KY, 40511 Fax: (859) 244-8001, E-mail: appa@csg.org Website: www.appa-net.org Perspectives is published four times annually by the American Probation and Parole Association through its secretariat office in Lexington, Kentucky. ISSN 0821-1507 Reprint permission. Direct requests for permission to use material published in Perspectives in writing to perspectives@csg.org. © 2023 The Council of State Governments Senior Supervisory Research Scientist The Bail Project PO Box 750 Venice, CA 90294 Phone: (312) 869 - 4806 lgleicher3@gmail.com San Diego State University Department of Criminal Justice School of Public Affairs 5500 Campanile Drive San Diego, CA 92182 Phone: (619) 594-1158 kkras@sdsu.edu Eileen Ahlin, PhD, Penn State Harrisburg Ansley Dille, Utah Administrative Office of the Courts Lauren Duhaime, Bureau of Justice Assistance/George Mason University Phillip Galli, University of Wisconsin-River Falls Lily Gleicher, PhD, Robina Institute/DePaul University Shelley Johnson, PhD, University of North Carolina Charlotte Jennifer Lanterman, PhD, University of Nevada Reno Sarah Manchak, PhD, University of Cincinnati Katie Meyer, CAIS/JAIS Program Manager Carrie Ross, Yavapai County Adult Probation David Sattler, Washington State Administrative Office of the Courts Reveka Shteynberg, PhD, California State University San Bernardino Renea Snyder, Public Health Advisor Mark Stodola, NHTSA Probation Fellow David Taylor, Montgomery County (OH) Probation Reyna Cartagena Vasquez, CSOSA Jill Viglione, PhD, University of Central Florida Melissa Waldock, Kansas Department of Corrections Susan Wright, Pennsylvania Counseling Services editorial board The American Probation and Parole Association is an affiliate of and receives its secretariat services from The Council of State Governments (CSG). CSG, the multibranch association of the states and U.S. territories, works with state leaders across the nation and through its regions to put the best ideas and solutions into practice. 8 PERSPECTIVESVOLUME 48, NUMBER 1American Community Corrections Institute Trevor Lloyd, President P.O. Box 1910, Orem, UT 84059-1910 tlloyd@accilifeskills.com Acivilate, Inc. Dana Malament, CEO 311 Ferst DR NW Ste L, Atlanta, GA 30318-5602 dana@acivilate.com Allied Universal Electronic Monitoring Kerri Ryan, Strategic Marketing Manager 1838 Gunn Hwy, Odessa, FL 33556 kerri.ryan@em.aus.com Allvest Services dba Vant4ge Sean Hosman, CEO. PO Box 1802, Salt Lake City UT - 84110-1802 shosman@vant4ge.com Averhealth Justin Manni, Vice President of Business Development 2916 W. Marshall Street, Suite A Richmond, VA 23230 jmanni@averhealth.com Axon Zach Austin, Director of Sales, Corrections 17800 North 85th Street, Scottsdale, AZ 85255 zaustin@axon.com Buddi ED Harrison, Director of Sales & Service Buddi US, LLC 2710 Alt 19 North, Palm Harbor, FL 34683 Ed@buddi.us Care Guide Services Happye Dyer, Director of Reentry Services 8281 Goodwood Blvd Baton Rouge, LA 70808 hdyer@careguideservices.com CoreCivic Shannon Carst, Vice President 5501 Virginia Way, Ste 110 Brentwood, TN 37027 Shannon.Carst@Corecivic.com Corrections Software Solutions James Redus, President 316 North Lamar Street, Austin, TX 78703 jredus@correctionssoftware.com Fieldware Ken Tomlinson, Director Customer Engagement 13012 Harmony Parkway Westminster, CO 80234 ktomlinson@fieldware.com FRSH Chris Heckler, President 5815 Walnut Hill Lane, Dallas, TX 75230 chrisheckler@hotmail.com Geo Care Monica Hook, VP, Communications 4955 Technology Way Boca Raton, FL 33431-3367 mhook@geocareinc.com Indivior Scott Schoenborn, Therapeutic Area Lead 10710 Midlothian Tpke, Suite 430 North Chesterfield, VA 23235-4722 scott.schoenborn@indivior.com Intoxalock Linda Vadel, Affiliate Marketing Coordinator 11035 Aurora Avenue, Des Moines, IA 50322 lvadel@intoxalock.com Journal Technologies Kathy Cullen, Marketing Director 915 E 1st Street, Los Angeles, CA - 90012 kcullen@journaltech.com Sasha Barab, CEO 27500 N 115th ST, Scottsdale, AZ 85262-7501 sasha@lifelabstudios.org Justin Lee. Sr. National Sales Executive 620 Kennedy Court, Belton, TX-76513 PO Box 1753, 620 Kennedy Court Belton, TX 76513 justinl@micro-distributing.com National Curriculum and Training Institute Gary Bushkin, President 319 East McDowell Road, Suite 200 Phoenix, AZ 85004-1534 gary@ncti.org Noble Software Group Diana DeMedio, President 108 Rosewood ST, Lake Jackson, TX 77566-4937 ddemedio@noblesg.com Premier Biotech Todd Bailey, President P.O. Box 296 Excelsior, MN 55331 tbailey@premierbiotech.com Reconnect Pete Andrews, CEO 1 Faraday Drive Cumberland, ME 04021 pete.andrews@reconnect.io RemoteCOM Monica Hook, VP, GEO Care Communications 4955 Technology Way Boca Raton, Florida 33431 Phone: 561.999.7520 Email:mhook@geocareinc.com 9 AMERICAN PROBATION AND PAROLE ASSOCIATION Corporations with an interest in the field of probation, parole, and community corrections are invited to become APPA corporate members. Corporate members receive benefits such as enhanced visibility among APPA’s international network of community corrections professionals, as well as shared information on the latest trends and issues that specifically affect community corrections. CORPORATE MEMBER corporate membersNext >