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Are You Talking Too Much? Asking Not Telling: A Leader's New Formula for Success Subtitle: Creating a Culture of Feedback
SESSION INFO
Tuesday, January 28, 2025
10:30 AM - 11:30 AM
Session Type: Workshop
Feedback is essential for development. Everyone has blind spots. There are certain characteristics most of us just don’t see about ourselves. Sometimes these characteristics are space for improvement. Often, there are also strengths—things we do incredibly well—but we don’t realize how to leverage our strengths with others. Feedback is the most instructive tool to help individuals understand others’ perceptions of themselves—and there is significant power in that process. In this session from the MPS, you will learn how to manage and promote feedback using the strategic application of the CORE Communication Skills: asking questions, listening, finding areas of agreement and being specific about the behavior you are addressing and linking that behavior to its outcome. Promote use and apply these skills with your supervisor, your direct reports, and peer to peer. Understand the role of emotion when giving/receiving feedback. Understand how triggers ignite emotion/defensiveness. Discover intentional programming to establish a feedback loop from the field back to training to enhance input on needs assessment from departmental level managers. Apply what you discover, share what you learn with others in your agency, so you all may be more OPEN; to seeing one another in new and more collaborative ways.
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SESSION PRESENTERS
Jude David
Probation Manager, MA Probation Service/MA Trial Court/Office of Commissioner of Probation
Jude David is a Program Manager, motivational speaker and trainer that brings entertainment and education in every presentation he delivers. He started his career as a juvenile group home manager and quickly transitioned to the Department of Youth Services as a unit supervisor. Four years later, he moved to the Sheriff’s Department where he was able to complete his Master’s Degree in Public Administration. In 2018, he became a probation officer and since then has been promoted to his current role of Program Manager. He is a real estate investor, a DJ, a MC/ Host, the president of the Boston Chapter of the National Association of Blacks in Criminal Justice and the Chair of the membership committee for the American Probation and Parole Association. He is a self-proclaimed “city kid” that stresses the importance of authenticity and diversity. He is a national speaker who brings popular culture into his speeches with the use of music and entertainment. He is high energy, relatable, edgy and fun to watch.
Patricia Gavin, PhD
Director of Training, MA Probation Service/MA Trial Court/Office of Commissioner of Probation
Patricia Gavin has served, since February 2015, as the Statewide Director of Training for the Massachusetts Probation Service overseeing the development and delivery of all training and professional development programs required to meet the needs of MPS employees. Prior to this position she served as Associate Professor and Director of Criminal Justice Programs at Anna Maria College where she also co-directed the Molly Bish Center for The Protection of Children and the Elderly. Among her presentations and publications, she co-authored, with James O. Finckenauer, Scared Straight! And the Panacea Phenomenon Revisited. Her practice and research agenda has included working with young victims, high risk and emotionally disturbed youth, and the impact of public policy on criminal justice initiatives. Committed to principles of diversity, equity and inclusion, Patti continues her advocacy and teaching as an adjunct professor at Worcester State University. She holds a BS from the University of California Santa Barbara, an MS from Northeastern University, and PhD from Rutgers University.
John D Walsh
Senior Training Manager, MA Probation Service/MA Trial Court/Office of Commissioner of Probation
Mr. Walsh has spent 25+ years as a learning and professional development leader, specializing in trauma-informed instruction for non-traditional learners and veterans. At MPS, he works on curriculum development, instructional design and skill enhancement for leadership and management best practices and the use of core evidence-based practices to effectuate the MPS community supervision model. Prior to this position, he served the Commonwealth of Massachusetts in the Department of Higher Education. He is a former community college Dean, Title IX Investigator and Adjudication Officer, federal Certifying Official for the Veterans Administration, and Department of Homeland Security, Principal Designated School Official for immigration matters. Prior to his public service, he worked throughout the middle east with WPI (Worcester Polytechnic Institute), NAFSA: Association of International Educators, Saudi ARAMCO and AMIDEAST. An avid runner, Mr. Walsh is a 3x finisher of the Boston Marathon and has served the Boston Athletic Association as a volunteer with the United States Antidoping Association. He graduated from the University of Massachusetts-Amherst with a B.A. He holds an M.Ed. in higher education from Suffolk University (Boston) and an MS in Organizational Growth and Development from the Worcester State University. He has a Post Graduate Certificate in Trauma and Resilience from Florida State University.
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