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Did You Say What They Heard? Informed Communication Styles for Effective Case Work
SESSION INFO
Monday, August 29, 2022
2:15 PM - 3:15 PM
Session Type: Workshop
Knowing how to communicate is just as important as knowing what to communicate. There are countless diagnostic and assessment tools used in casework that identify strengths needs and responsivity. Consequently, there is an abundance of well-defined reports that identify what information needs to be communicated to our clients. However, there is an amazing lack of insight or guidance on how that information is best presented shared or communicated. In this workshop students will be taught elements of Evident Change’s CAIS assessment which identifies and teaches clinicians communication strategies tailored to the client’s individual communication style. Through scripted and free style roleplaying, during the workshop, students will discover that there is often more value, in terms of client success, in how you communicate than what you say. Additionally, students will demonstrate to each other how leveraging a specific communication style improves casework results.
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SESSION PRESENTERS
Katie Meyer
CAIS/JAIS Program Manager, Evident Change
Katie Meyer became CAIS/JAIS program manager in 2021 after joining Evident Change as a program associate in 2012. Throughout her decade at Evident Change, Katie has helped probation agencies across the country shift the paradigm towards client-centered, collaborative case planning and has seen the successes such individualized approaches have had within these departments. Working to incorporate “what’s next” once risk/needs assessments are completed is her passion!
Jeff Morino
Program Associate III, Evident Change
Jeff Morino is a Program Associate III with evident change. Previously, Jeff was the deputy chief probation officer of the San Mateo County, California, Probation Department. During his 25-year career with the department, Jeff held a variety of leadership positions in both juvenile and adult services. With certifications in both Peace Officers Standards and Training and Standards of Training in Corrections, Jeff has an extensive history as a teacher and trainer. Additionally, Jeff is certified as an instructor of the National Curriculum and Training Institute’s Cognitive Behavioral Change Courses and has advised multiple community-based organizations as they converted their treatment programs to evidence-based cognitive therapy curriculums.
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